What to do if…
someone is trying multiple doors in your hotel or apartment corridor

What to do now

1. Secure the door quietly. Put on the deadbolt, swing-bar, chain, or all internal locks available to you. If you already have a door wedge or portable door alarm, use it now. If you have a door viewer, check only briefly and only if you can do so without moving close to the door.
2. Move away from the doorway. Take your phone with you. Put on shoes, and keep keys, ID, and any room card close. If you are with others, bring everyone into the room and keep voices low.
3. Call the building’s immediate help point.
   • Hotel: call reception or the front desk and say: “Someone is trying multiple doors on my corridor right now. Please send security or staff to check the corridor and cameras.”
   • Apartment building: call concierge, building security, or the building’s emergency contact if you have one.
4. Call police now if the risk is still active. Call 999 or 112 if the person is still outside, is trying your door, you feel threatened, or you believe a crime is happening now.
5. Use 101 or online reporting only when it is no longer urgent. If the person has gone and you are safe, you can report suspicious behaviour by calling 101 or using your local police force’s online reporting route.
6. If you cannot speak safely on a 999 call, still dial. Try to answer by whispering, coughing, or tapping if you can. If you are calling from a mobile and are prompted, press 55 to confirm you need police.
7. Let staff handle the corridor. If you need to move rooms or leave the flat, ask reception, concierge, or security to come to your door and escort you. In a hotel, ask for a different room and for the old keycard access to be cancelled.
8. Record useful details without opening the door. Note the time, which direction the sounds moved, whether more than one person was involved, any voices, and any distinctive sounds such as keys, heavy footsteps, or repeated handle rattling.