What to do if…
you are asked to complete an official form or declaration in a language you cannot read

What to do now

1. Say clearly: “I cannot read this language. I need an English version, another version I can read, or an interpreter before I can complete or sign it.”
2. Ask the official, airline desk, hotel desk, border officer, or customs officer for an official alternative if one is available.
3. If the first person says no, calmly ask whether a supervisor, interpreter, or language assistance point is available.
4. If the form must be completed at the desk, ask the official or interpreter to read one question at a time, wait for your answer, then repeat back exactly what has been written before moving on.
5. If you are using a phone translation app, treat it as a rough support only. Ask an official or interpreter to confirm any entry, customs, health, police, or money declaration before you sign or submit it.
6. If you are being rushed, say: “I am not refusing. I am asking for time to understand it properly.” Ask to step aside so the queue can continue while you get language help.
7. If staff allow it, keep a simple record of the time, place, desk, form name, and what help you asked for. Only take photos or use your phone where staff say it is allowed.
8. If you are told to sign despite not understanding, ask where you can note that you could not read the form and asked for language help. If staff say not to write on the form, do not write on it.
9. If the situation escalates into threats, detention, confiscation, or police involvement, ask the local authorities to contact the nearest British embassy, high commission, or consulate. You can also contact FCDO consular assistance through the nearest British embassy, high commission, or consulate.