What to do if…
you cannot find the identity documents you need for an official process

What to do now

1. Ask the requester for the accepted-document list and the deadline.
   Use a clear message: “I cannot find the usual identity document. Please confirm which alternatives you accept, whether copies must be certified, and the deadline for this check.” Ask whether an in-person check, a different document combination, or a temporary pause is available.

2. Write one short list: missing, available, requested.
   Include the document name, the organization asking for it, and the date you requested a replacement. This helps you focus on the immediate blocker without searching the same places repeatedly.

3. Request the specific vital record you need through the correct official route.
   For a birth, death, marriage, or divorce record from the United States or a U.S. territory, use the vital-records office for the place where the event occurred. Requirements, eligibility, fees, and ordering routes vary. If the event occurred abroad, check which official route applies. Ask the requester whether it needs a certified copy before paying for one.

4. If the process follows a death, ask how many certified death-certificate copies are actually needed.
   Some organizations may require a certified copy. For a death in the United States, use the vital-records office for the state where the death occurred. Do not order extra copies until you have checked the immediate requirements.

5. Replace the missing government-issued ID through the official route.

   • For a driver’s license or state ID, use your state motor vehicle agency.
   • For a Social Security card, start with the Social Security Administration’s replacement-card page. Depending on your situation, you may be able to apply online; otherwise, you may need an appointment at a local office. If you know your Social Security number, ask whether a physical card is actually required.
   • For a valid lost or stolen U.S. passport, report it promptly and apply in person for a replacement. Once reported, it is cancelled and cannot be used for travel even if you later find it.

6. If your passport is missing while you are abroad, contact the nearest U.S. embassy or consulate.
   You will need to apply in person for a replacement. If your travel is urgent, consular staff may be able to issue an emergency passport.

7. If personal information may have been stolen or misused, use the official identity-theft guidance.
   Record what is missing and when you noticed. Use the USA.gov identity-theft page to check the appropriate reporting and protective steps for your situation.

8. Ask the requester what it can do while replacements are pending.
   Use a simple message: “I have requested the missing document. Can you note my file and tell me whether you can accept another document combination, arrange an in-person check, or allow more time?”